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Vtiger CRM Community

A community for everyone exploring the Vtiger ecosystem. Learn, share knowledge, exchange experiences, ask questions, and help each other better understand Vtiger.

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Vtiger CRM Community Discussions

280 discussions with real solutions from the Vtiger CRM community

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All (280) 💬 General (235) 🔌 API (30) 📱 Mobile (15) 📱 Mobile App (0)
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Workflow e-mail and group assignment
Before the last updates our workflows worked perfectly when using $(assigned_user_id : (Users) email1) in combination with group a
General 👤 dlimburg
✓ Answered
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Integration Vtiger CRM x Whatsapp Business
Hello everybody. Does anybody can tell me if there is a plugin to integrate Vtiger with Whatsapp Business already developed?
General 👤 aapa05
✓ Answered
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Unresolved placeholder problem
This version currently still solves the problem with the placeholders, which since release 8.1.0 are no longer filled with their v
General 👤 Njuguna
✓ Answered
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vtiger crm nginx setup
We are getting too many redirect error when we change $site_URL to 'https'. We are using vTiger CRM with Nginx. If we set $site_UR
General 👤 ManishaGawand
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Vtiger CRM 8.0.0 Extensions (Customer Portal)
Hi, I was able to install VtigerCRM 8.0.0 Open Source on my cPanel hosting, but I do not know how to install the Extension Cust
General 👤 pvan
✓ Answered
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Product With multiple serial numbers
Hi, Is there a way to associate a product with multiple serial numbers? Thanks
General 👤 samirkal
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Create a new record for each item in a Sales Order
Hello, I was able to trigger New Record generation when sales order status moves to Approved. But I would need to create a record
General 👤 Velectro
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impossible get user information in Vtiger CRM workflow for users not admin
hi, in my vtiger 7.5.0 is not possibile get and use user's information in workflow. for example in potentials i need to populate a
General 👤 andrea79
✓ Answered
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HelpDesk
Hi, On the Customer Portal, the name of the person in charge does not appear, only 19x1 appears and the product name does not a
General 👤 kklo
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Strange issue with the roles
Hello, I am not sure if anyone has encounter this issue. I updated from 8.0 to 8.3 after doing that, we noticed that within the ti
General 👤 tman2

Vtiger CRM Knowledge Base

13 detailed articles across 6 categories — with real SQL, PHP, and config fixes

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Workflows
Cron scheduler locked at RUNNING — every timed workflow stops silently
After a PHP timeout or server restart, the scheduler lock flag is never cleared. All timed workflows stop without a single error in the log.
Read solution
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Workflows
Workflow "Send Email" silently skipped when recipient is a field variable
Setting the To address to a field variable like {contacts.email} causes the entire action to skip — no error, no log entry, no email delivered.
Read solution
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Workflows
"Expression Invalid" with preg_replace_str_only in workflow conditions
Using preg_replace_str_only() inside a workflow condition formula throws "Expression Invalid" even when the regex is correct, halting the entire workflow.
Read solution
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Workflows
Workflow Actions tab renders completely blank after upgrading to Vtiger 8.1
After upgrading to 8.1 or 8.2, existing workflows show an empty Actions tab — tasks are still in the database but nothing renders because a column is too short.
Read solution
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Email
Email merge fields arrive as raw placeholders in Outlook and Gmail
Emails sent from Vtiger arrive with {contacts.firstname} instead of the actual name. The preview inside Vtiger looks correct — only sent emails are broken.
Read solution
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Email
Mail Manager inbox blank or spinning forever after connecting Office 365
After saving Office 365 IMAP credentials, the inbox shows zero messages or loads indefinitely — even though the same credentials work fine in Outlook and Thunderbird.
Read solution
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Database
DATABASE_QUERY_ERROR when creating records — editing existing ones works fine
Creating Leads, Events, or custom-module records returns {"code":"DATABASE_QUERY_ERROR"}. The error is generic, but almost always one of three root causes.
Read solution
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Database
MySQL 5.7 / 8.0 strict mode breaks Vtiger inserts — the correct sql_mode to set
After a MySQL upgrade, various Vtiger write operations fail silently. The culprit is the strict sql_mode enabled by default since MySQL 5.7.
Read solution
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API
INVALID_AUTH_TOKEN on Vtiger login — the exact cause and how to fix it
The /webservice.php?operation=login call returns INVALID_AUTH_TOKEN even with correct credentials. Almost always a subtle MD5 construction mistake.
Read solution
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API
Vtiger API session expires silently after 15–30 minutes of inactivity
Your integration works perfectly at first, then starts returning auth errors with no warning after a period of inactivity. Sessions are not automatically renewed.
Read solution
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Inventory
Product stock quantity not decremented when a Sales Order is created
Creating a Sales Order with line items does not reduce the available stock. This is by design in the community edition — but here are the workarounds.
Read solution
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Setup
HTTP 500 after switching to French or another non-English language pack
Selecting a non-English language from Settings → CRM Settings crashes everything with a 500 error. The only recovery is reverting the language directly in MySQL.
Read solution
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Setup
Installed modules missing from the main navigation menu after install
After installing an extension, one or more modules are absent from the top navigation even though they are visible and active in Module Manager.
Read solution

Community Posts

10 posts from our members

Join to post →
Sep 25, 2026
Vtiger offline sync deep dive — conflict resolution explained
Explaining the delta sync algorithm we use when a contact is modified both on device and on server simultaneously. The key challenge is detecting true conflicts
Sep 25, 2026
Connecting Odoo 17 JSON-RPC from a React Native app
Step-by-step guide to authenticating with Odoo 17 using JSON-RPC, querying the CRM pipeline, and writing records back from a mobile app...
Sep 25, 2026
Custom module fields in Vtiger Webservices — the complete guide
Accessing custom fields via the Webservices API requires you to first query the metadata endpoint. Here is how to discover and interact with custom Vtiger modul
Sep 25, 2026
VQL query optimization tips — speed up your Vtiger API calls
After working with the Vtiger API for 3 years, here are the VQL patterns that actually make a difference to performance in production...
Sep 25, 2026
Building push notifications for Vtiger deal stage changes
We built a custom webhook listener on our server that fires FCM/APNs notifications when a deal moves to Closing stage...
Sep 25, 2026
SuiteCRM V8 API OAuth2 flow — working code samples
The V8 API is a big improvement over SOAP but the OAuth2 setup still trips people up. Here is a full working example...
Sep 25, 2026
Built a WhatsApp → Vtiger lead capture integration
Sharing our setup: incoming WhatsApp messages via 360dialog API automatically create Leads in Vtiger via Webservices. Here is the full architecture...
Sep 25, 2026
Multi-company Odoo setup with opencrmapps
If you have multiple Odoo databases (one per subsidiary), here is how to configure the app to switch contexts seamlessly...
Oct 4, 2026
need help
need help
Sep 25, 2026
maange contact
how manage contacts in crm